F.A.Q.
Q: Will there be more models availble? When?
A: We are constantly working the configurator. New models will follow soon.
Q: What payment methods do you offer?
A: We only accept bank transfer. Before building your instrument, a deposit of 50% will be needed. Bank account details will be provided after we check and confirm your custom order.
Q: I would like to use other options that the configurator does not have, is it possible?
A: If you need options unavailable in our configurator (pickups, hardware, ... ), please use the "Additional Comments" section at the end of the configuration process.
Due to the amount of questions and inquiries we get it is impossible to track down details of previous correspondences.
If you have been in contact with us about ideas for your custom build, you must include the changes and information in the "Additional Comments" field.
Only the latest version of your configuration - through the website - will be accepted. Custom changes must be discussed after the order according to your comments. To ensure compatibility of parts, making your own configuration by changing the configuration documents is not possible!
Q: Can I choose the exact top myself?
A: At an extra charge of 50,- €, we can offer you the choice between our available tops of your wood choice. Otherwise, we will choose the best top wood for the instrument.
Q: Can I have a custom fretboard inlay of my own design?
A: Yes, of course! The extra charge depends on the materials, design and size of the inlay. We can discuss further details via E-Mail. Just choose the standard option while configuring the instrument and use the comment field in the checkout.
Q: Could you add an estimation of the weight of the bass?
A: Because of the complexity of the configuration options and natural differences in tone woods, it's difficult to implement weight estimations in the configurator. However, we can estimate the weight after your order. If weight is an issue, try swamp ash as body wood or look at our Elwood L series.
Q: How long will it take for my custom instrument to be built?
A: Delivery time depends on a lot of things (availability of parts, complexity of the configuration, number of custom orders, changes etc.). Usually a custom order will take about 20 weeks to build. We will give our best to make sure your instrument will be built as soon as possible.
We always try to have a certain amount of the offered parts in stock but due to the current situation, many manufacturers (e.g. hardware, pickups, etc...) have significantly delayed delivery times. As a result, we cannot always promise the expected delivery time of 20 weeks. We do our best and let you know!
Q: How much does the shipping cost to my country?
A: Shipping to all countries in Europe is included. Worldwide shipping depends on the destination, we will choose the best shipping method and let you know before confirming the order.
Q: I would like to change something after ordering, is it posssible?
A: Changes to the configuration after finishing the checkout are possible, but we will have to charge a fee of 50,- € per change. If you inquire about changes and we confirm that a change is possible, please make sure to confirm that the change should be made. It is not sufficient to just inquire about the change. Changes are obviously only possible before the instrument is built.